Data Protection Policy – DigitalDungeon

1. Introduction

At DigitalDungeon, we prioritize the protection of your personal information when you interact with our computer games, platforms, and associated services. This Data Protection Policy outlines how we collect, process, store, and safeguard your personal data. By accessing our games, creating accounts, or participating in online features, you agree to the practices described in this policy.

2. Scope

This policy applies to all personal data collected from players, users, and participants of our computer games. It includes information collected through game downloads, account registration, in-game activities, communications with support, and interactions on related digital platforms. Both digital and offline data collection are covered under this policy.

3. Personal Data We Collect

• Account Information: usernames, email addresses, passwords, and profile settings.
• Device and Technical Data: IP addresses, device type, operating system, browser info, unique device identifiers, and installation data.
• Gameplay Data: game progress, achievements, scores, in-game purchases, multiplayer statistics, and preferences.
• Payment Data: purchase details processed securely; no sensitive payment card info is stored.
• Usage Data: session duration, errors, crashes, logs, and interaction patterns.
• Communication Data: emails, feedback, support inquiries, chat messages.
• Location Data: approximate location collected with consent for gameplay enhancement.

4. How We Use Your Data

• Service Delivery: enable gameplay, maintain accounts, synchronize progress.
• Game Improvement: analyze gameplay to improve features, balance, performance.
• Account Management: ensure security, authenticate users, prevent unauthorized access.
• Customer Support: respond to inquiries, resolve issues, provide guidance.
• Security and Compliance: detect cheating, fraud, enforce terms of service.
• Marketing and Communication: send updates, events, promotions with consent.
• Analytics: monitor usage patterns to optimize services and develop new features.

5. Legal Basis for Processing

• Contractual Necessity: to provide requested services and features.
• Consent: for marketing communications and optional features.
• Legitimate Interests: enhance services, maintain security, prevent violations.
• Legal Obligations: comply with laws and regulations.

6. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined or as required by law. Data no longer needed is securely deleted or anonymized.

7. Sharing of Personal Data

• Service Providers: hosting, analytics, support, payment processing partners.
• Platform Providers: gaming or OS providers for proper game functionality.
• Legal Authorities: when required by law or legal proceedings.

All third parties are contractually obligated to use your data solely for specified purposes and maintain confidentiality.

8. International Data Transfers

If your personal data is transferred outside your country, appropriate safeguards, including secure contracts and encryption, are used.

9. Data Security Measures

• Encryption of sensitive data during transmission and storage.
• Controlled access and authentication for staff handling data.
• Regular monitoring and security assessments.
• Secure backup procedures.
• Staff training on data protection practices.

10. Your Rights

• Access your personal data.
• Correct inaccurate or incomplete information.
• Request deletion where permissible.
• Restrict or object to certain processing.
• Withdraw consent for optional activities, e.g., marketing.

Requests can be submitted to our support or data protection team; verification may be required.

11. Children’s Data

Our games are intended for players meeting the minimum legal age. Data from children under the required age is not knowingly collected; any inadvertent data is deleted.

12. Policy Updates

This policy may be updated periodically to reflect changes in laws, technology, or services. Updates will be communicated via in-game notifications or platform announcements.

13. Contact Information

For questions, concerns, or exercising your data rights, please contact our support or data protection officer through the official channels provided in our games or platforms.