Refund Policy – DigitalDungeon

At DigitalDungeon, we aim to provide high-quality, immersive computer gaming experiences to all our customers. We understand that there may be situations where a purchased game, in-game content, or related digital product does not meet your expectations. This Refund Policy outlines the terms and conditions under which refunds may be requested and granted. By purchasing any product from DigitalDungeon, you agree to abide by the following policy.

1. Refund Request Timeframe

Refund requests must be submitted within 14 calendar days of the original purchase. Requests submitted after this period will generally not be accepted, except in cases of unresolved technical issues or exceptional circumstances.

2. Eligibility for Refunds

• The computer game or digital content must not have been extensively used. Standard games: playtime ≤ 2 hours.
• Refund requests must be made within the 14-day period.
• Proof of purchase, such as receipts or transaction confirmations, must be provided.
• Refunds may not be granted if the product has been permanently installed, activated, or consumed.

3. Non-Refundable Products

• Consumable in-game items (virtual currency, boosts, temporary perks once redeemed).
• DLCs, expansions, or downloadable content once accessed.
• Subscription renewals or recurring charges.
• Promotional or discounted offers labeled as final sale.
• Digital products shared, transferred, or modified.

4. Technical Problems and Support

Contact our support team promptly for technical issues. Refunds may be issued if:

• The issue remains unresolved after reasonable troubleshooting.
• The game is proven incompatible despite meeting minimum requirements.
• Evidence such as screenshots or detailed error messages is provided.

Refunds are not granted for issues caused by outdated hardware, third-party software conflicts, or improper configuration.

5. Pre-Orders

Refunds for pre-orders may be requested up to 14 days after release, provided the game is not downloaded or activated. Once accessed, refunds are limited to technical faults or compatibility issues.

6. Subscription-Based Games

Refunds for subscription-based games are available only if cancellation occurs within the initial billing period and minimal usage has occurred. After this period, refunds may be prorated or denied.

7. Accidental or Duplicate Purchases

Refunds may be issued if:

• The purchase has not been extensively used.
• The request is within the 14-day period.
• Proof of accidental or duplicate purchase is provided.

Repeated claims may restrict future refund eligibility.

8. Abuse of Refund Policy

Abuse may result in:

• Denial of current and future refund requests.
• Temporary or permanent account suspension.
• Restrictions on future purchases.

9. How to Request a Refund

• Contact customer support within 14 days of purchase.
• Provide name, account info, and proof of purchase.
• Explain the reason for the refund clearly.
• Submit supporting evidence if applicable.

Requests are reviewed within 5 business days; approved refunds are processed within 7–10 business days to the original payment method.

10. Legal Compliance

This policy complies with applicable consumer protection laws. Additional rights in certain jurisdictions will be honored.

11. Policy Updates

DigitalDungeon may update this Refund Policy at any time. Updates apply to purchases made after the policy revision. Customers are encouraged to review it periodically.

12. Contact Information

For questions, refund requests, or technical support, please contact our customer service team. We are committed to providing fair, timely, and transparent resolutions to ensure a positive gaming experience.